Terms of Purchase

TERMS OF PURCHASE

Ordering

  1. What does it mean that each product is custom-made?

Each product is individually made for you based on your selections at the time of order.  Please review your order before purchase to confirm design, personalization, size and quantity are correct.  Your order will be produced as shown.

  1. Because each item is custom-made, what is the minimum quantity I have to order?

There is no minimum quantity, you can order all products as a quantity of one (1).

  1. How long will it take to produce my order?

Your order is custom-made at our facility in Acokeek, MD. Please allow 3-5 business days for production time. Our goal is to have your order produced in 4 business days, then shipped the following business day.

On rare occasion we may experience delays in our production process due to, but not limited to, increases in demand, holidays, third party vendor logistics, work stoppage, power failures, inclement weather, and other variables that could adversely affect this timeline.

  1. How do I change my order?

Because all of our products are custom-made, we do not allow an order to be changed once it is placed.  This includes changes to quantity of items, colors, designs and sizes.  We also do not allow for items to be added to the order.  However, you can cancel your order up until 11:59 pm Pacific Time on the day the order is placed and place a new order with the changes you would like made.

  1. How do I cancel my order?

Cancellations must be made by 11:59 pm Pacific Time the same day the order is placed. Click the Track Order link at the bottom of the page.

If you checked out as a guest:

  • Use the Track Guest & Single Order section
  • Input your Order #, Last Name on Shipping Address and Zip Code of Shipping Address
  • Click Get Order Details
  • Scroll to the bottom left and click Cancel This Order
  • While a confirmation email is not sent, you will see the status of the order change to Cancelled

If you have an Account:

  • Sign in to your account in the upper right
  • Click Account in the upper right; select Order History
  • Click Details next to the order you want to cancel
  • Scroll to the bottom left and click Cancel This Order
  • While a confirmation email is not sent, you will see the status of the order change to Cancelled
  1. Will I get an order confirmation?

After clicking Place Order, you will receive an order confirmation email that will provide your order number, price, item description(s), size(s), and quantity. If you do not receive the email, please check your spam folder.

CONTACT INFORMATION

The Seller of this product is:
Mailing address:
Sullivan Unlimited [East Shirts]

Accokeek, Maryland, 20607
United States

Contact Email: [email protected], All Rights Reserved.