The following criteria must be met in order to be eligible for a refund.
- Returns must be postmarked within 60 days of the original order date.
- Item(s) returned for a refund will incur a 18% restocking fee.
- Shirt(s) must not have been worn, washed, dried, or stained in any way.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- Item(s) must be returned via a traceable shipping method with delivery confirmation.
- All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
Incorrect Addresses and Undeliverable Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.
Orders that have been deemed undeliverable by the courier are subject to a $14 charge. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
Defective Items: If there is a problem with your order, contact us within 14 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.
- Custom designed t-shirts are not eligible for exchanges or refunds.
- Restock fee: Item(s) returned for a refund will incur a 18% restocking fee.
- Sizing issues: If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.
- Please note: Shirt styles [colors and fabrics] are subject to change without notice due to the manufacturer’s production. These changes, no matter how slight, are sadly beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.
- Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season, however, (September through December) the processing time may take up to 2-4 weeks. We aren’t sure why but we tend to get busy that time of year.
- If a return is denied based on the above criteria, you will be notified by email. Items that are denied will be held for 30 days and are only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees. Exchanges denied based on our policy will result in the loss of FANBUCK$ in the amount of the item’s declared value. You will be charged for the item if insufficient FANBUCK$ are available.
http://eastshirts.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://eastshirts.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. http://eastshirts.com recommends that you contact the support team for your browser provider, as http://eastshirts.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.